Unopened/unused PED-Pads, PED-Pad covers, Fire Shield Blankets, smoke masks, gloves and goggles may be returned for any reason within 30 days of purchase, provided they have not been customized. All PED-Pads, PED-Pad covers, Fire Shield Blankets, smoke masks, gloves and goggles are guaranteed to be free from defects in workmanship or material under intended normal use for 180 days. If an item is claimed to be defective, we will repair or replace the product or component upon determination that the defect existed at the time of manufacture or developed under normal use.
No returns or exchanges will be accepted if PED-Pads, PED-Pad covers, or Fire Shield Blankets are custom produced, unless item is proven to be defective as outlined above. Custom produced PED-Pads, PED-Pad covers, and Fire Shield Blankets include custom size, custom color, custom embroidery or custom build.
Client is responsible for return shipping costs. Please allow 7 to 10 days from receipt of material for refund to be processed. Orders totaling over $2500 may incur restocking fees.